Velona Needlecraft

Internet Privacy Policy

Introduction:

Velona Needlecraft ("we", "us" or "our") is a retail yarn and needlecraft shop located in Orange County, California. We own the VELONA.COM Internet domain, and we have a web site accessible at http://www.velona.com.

We have prepared this Internet Privacy Policy statement to demonstrate our firm commitment to our customers' privacy, and to tell you about our information collection practices for our web site.

We are the sole owner of the information collected on our web site. We do not sell, share, rent or release this information to other parties*.

We contract with MicroManiac LLC for web site, email and database hosting services. MicroManiac LLC may, on our behalf, collect the information described in this policy about visits to our web site.

Effective Date:

This privacy policy has officially been in effect since July 1, 2003. (We have always practiced this policy since our web site was launched in 1996.)

Automatic Information Collected from Web Site Visits:

Visitors are never required to provide any personal information to view our web site.

We automatically collect non-personal, non-identifiable information from visits to our web site. This information includes visitors' IP numbers, browser versions, pages viewed, and pages used to link to our site. We use this information to analyze our visitors' demographics, interests and browsing behaviors.

Some of our web pages may use Internet cookies. Cookies are small pieces of information that our web site saves to your computer's hard drive, to remember your preferences and make our web site more useful to you. You can configure your web browser to accept, deny and delete cookies. Although the use of cookies is a standard Internet practice, visitors are not required to use cookies to view our web site.

Email Mailing List:

We maintain an Email Mailing List for the purpose of announcing new products, special offers and other information to the list's subscribers. No purchase is necessary to subscribe to the list.

All subscribers must "opt-in" using the subscription form on our web site. Any email submitted via the subscription form will receive an automated email message containing 1) a random serial number, 2) a message that someone requested the email address be subscribed to our list, and 3) that the receiver of our email message must reply to it in order to complete the subscription request. The email address will be subscribed to the list only if the random serial number is emailed back to us at the specified email address. This method assures that no email address is subscribed to our list without expressed confirmation ("opt-in") from a receiver of the email address.

Email addresses that customers provide to us while making purchases or inquires are not automatically added to our email mailing list. Customers must expressly request to be added to the list, or complete the subscription process described in the preceding paragraph.

We do not buy, rent or use third-party email mailing lists.

We do not sell, share, rent or release our email mailing list to other parties*.

Please note that our Email Mailing List is not a broadcast or discussion list. Email message sent to the list are NOT forwarded to others on the list.

Unsolicited Commercial Bulk Email Messages ("Spam"):

We do NOT send bulk unsolicited email messages ("spam"), nor do we buy, rent or use third-party email mailing lists. Frankly, we want nothing to do with spam.

All emails sent by us are in response to inquiries, requests or received messages, or from our Email Mailing List described above.

All email addresses provided to us by customers or web site visitors, will not be sold, shared, rented or released to other parties*.

Note: In the past, some of our email addresses were forged on bulk unsolicited email messages, making it appear that the emails originated from us. Forging a "from" or "reply-to" address on an email message is as easy as forging a return address on a postcard or letter. If you receive a suspected forged email purporting to be from us, please forward it to us so we can investigate and pursue possible damages or enforcement action.

Information You Give Us When Making Purchases or Inquires:

We receive and may store information you provide to us when you place an order, inquire about our products or services, send us an email, or call us.

Due to the nature of online and mail-order purchasing of tangible merchandise, providing personally identifiable information to us is required for you make purchases and for us to deliver those purchases to you. The information also allows us to properly account for income, expenses, and to determine sales and use tax obligations to the State of California and other jurisdictions. This information may include your name, your mailing, billing and delivery addresses, your email address, your telephone number, your credit card number, and the products or services you purchased or inquired about. The information may include information you provide about other people, such as people to whom you instruct us to send your purchases.

Opt Out of Data Sharing:

It is not necessary to "opt out" of data sharing because we do not sell, share, rent or release our email mailing list or any customer information to third parties*.

Data Security:

We employ reasonable, multi-level security precautions and technologies to protect and secure the information we collect, both online and offline.

Links to Other Web Sites:

Our web site has links to other web sites. Each of these sites has its own Privacy Policy. We are not responsible for the privacy practices of other web sites. The fact that our web site has a link to another web site does not imply that we endorse or guarantee products or services offered by the other web site.

Children Using Our Web Site:

Although we carry products for children, no areas of our web site are directed at children. We will never knowingly collect any personal information about children under the age of 13. If we receive information that we collected personal information about a child under the age of 13, that information will be immediately deleted from our systems.

Changes to Privacy Policy:

We may occasionally change our Internet Privacy Policy. If we do, we will post changes to our web site. Changes take effect immediately.

Questions:

If you have any questions about our Internet Privacy Policy, please send an email to: .

* Exceptions:

We may release information in compliance with a Court order or as required by law. We may also release information if it relates to any tort or criminal act against us including, but not limited to, fraud, theft, threats or harassment.

Velona Needlecraft
22435 La Palma Avenue
Yorba Linda, CA 92887 U.S.A.
Tel. (714) 692-2286
Web site www.velona.com
Copyright 2003-2013 Velona Inc. -- All rights reserved.  Last updated 3/1/13.